The Health Canada Business Informatics Division, Health Products and Food Branch, engaged Jamie Chapman in March of 2022 to assist the Division with a change management process. Two initiatives were offered for change management assistance. Neither initiative was clear on how change management would help. 

It was evident that in addition to a change management process, the Division would benefit greatly from a triage tool that identifies if a change management process adds value. Importantly, what level of effort should the Division exert to achieve the greatest return on its investment of resources to optimize change?

Regardless of the complexity, all change management initiatives follow a generic process:

1. Change Management Triage
2. Change Strategy
3. Change Definition Checklist
4. Stakeholder Mapping
5. Readiness Assessment
6. Workforce Management
7. Performance indicators (Outcomes Realization Plan)
8. Lessons Learned 

In his summary presentation of the Change Management report, Jamie Chapman posed the question, does the Business Informatics Division need change management, yes or no? Further, is the change management required simple or complex? By asking these questions, attendees could choose the appropriate processes for each step in the generic change management process before implementing the transformation.