The Rule on Rules

Every organization has rules.

If you must adopt a rule – rather than letting training or culture handle the matter – follow these rules on rules:

• Be sure that a rule is the only alternative
• Set a time limit on the rule. What works today may be standing in the way of progress tomorrow.
• Limit the scope of the rules as much as possible
• Write the rule in plain language, minimizing jargon.
• Be specific about what is allowed and not allowed.
• Give staff a place to go with questions about the rule.
• Be realistic. Impose a rule that will make sense and explain the logic behind the rule.
• Focus the rule on outcomes, not process.